Terms and Conditions
Welcome to Truealign Moving & Construction Ltd. Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using our website and services. By accessing or using our services, you agree to be bound by these Terms. If you do not agree with any part of the Terms, you may not access our services.
1. General Terms
1.1 Company Information
Truealign Moving & Construction Ltd is a service provider based in Surrey, BC, offering moving, junk removal, renovation, and demolition services.
1.2 Service Availability
Our services are available primarily in Surrey, BC, and the surrounding areas. Service availability may vary depending on your location. Please contact us to confirm if we serve your area.
2. Services Offered
2.1 Moving Services
We provide residential and commercial moving services, including packing, transportation, and unpacking. Moving services are subject to availability, and additional charges may apply for specialty items or long-distance moves.
2.2 Junk Removal Services
Junk removal includes the disposal of unwanted items from residential or commercial properties. We reserve the right to refuse hazardous or illegal items. Additional fees may apply for certain materials.
2.3 Renovation Services
Renovation services include property improvements and upgrades as agreed upon with the client. All renovation work will be performed in compliance with local regulations and building codes.
2.4 Demolition Services
Demolition services are performed with a focus on safety and environmental responsibility. We will dispose of demolition debris according to local regulations.
3. Booking and Payment
3.1 Quotes and Estimates
All quotes are provided free of charge and are based on the information given by the client. Final pricing may change if the scope of work varies from the initial quote.
3.2 Booking Confirmation
A booking is only confirmed when a deposit is received (if required) and a confirmation email is sent to the client. We reserve the right to cancel or reschedule services if the deposit is not received on time.
3.3 Payment Terms
Full payment is due upon completion of the service, unless otherwise specified. We accept payment methods including cash, credit cards, and bank transfers.
3.4 Late Payments and Fees
Any late payments may incur additional fees. Failure to pay within the specified period may result in the suspension of services.
4. Cancellations and Rescheduling
4.1 Client Cancellations
Clients must notify us at least 48 hours in advance if they need to cancel or reschedule services. Failure to do so may result in a cancellation fee.
4.2 Company Cancellations
We reserve the right to cancel or reschedule services due to unforeseen circumstances, such as weather conditions, equipment failure, or staff unavailability.
5. Liability and Insurance
5.1 Insurance Coverage
We carry insurance for the services provided. Coverage may vary depending on the service and scope of work. Please contact us for details regarding insurance options.
5.2 Damage to Property
Truealign Moving & Construction Ltd is not liable for any damage to property not directly related to our services. Clients are encouraged to report any damages immediately.
5.3 Limitations of Liability
Our liability is limited to the amount paid for the service provided. We are not responsible for any indirect, incidental, or consequential damages arising from our services.
6. Client Responsibilities
6.1 Accurate Information
Clients are responsible for providing accurate information regarding the services requested, including the type and volume of items for moving or junk removal, the scope of renovation work, or demolition requirements.
6.2 Accessibility
Clients must ensure that the property is accessible for the services to be performed. Any delays caused by inaccessibility may result in additional charges.
6.3 Preparation for Services
For moving services, clients must ensure items are packed (unless packing services are booked). For junk removal, hazardous materials should be disclosed in advance.
7. Privacy Policy
We are committed to protecting your privacy. Personal information collected during the booking process will only be used for service delivery and internal record-keeping. We do not sell or share personal data with third parties without consent.
8. Changes to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on our website, and continued use of our services implies acceptance of the updated Terms.
9. Contact Information
For any questions regarding these Terms and Conditions, please contact us at:
- Address: 14380 70A Avenue, Surrey, BC, Canada
- Phone: [Phone Number]
- Email: [Email Address]
